Shipping policy

At kibtsd.us, we believe that getting your favorite items to you should be simple and stress-free. We are proud to provide a seamless shipping experience to our customers across North America.

1. Our Commitment: 100% Free Shipping
We are happy to announce that we offer Free Standard Shipping on all orders, with no minimum purchase required. This applies to all deliveries within:

The United States

Canada

2. Delivery Timelines
To ensure your products are handled with care, our shipping process is divided into two phases:

Handling Time: Once your payment is confirmed, our team will pick, quality-check, and pack your order within 1-3 business days.

Transit Time: After leaving our fulfillment center, your package will typically arrive at your doorstep within 8-18 business days.

Note: Delivery times are estimates and may be affected by external factors such as seasonal courier backups or local customs processing.

3. Order Tracking
We know you’re excited to receive your order! That’s why we provide tracking for every shipment:

You will receive a Shipping Confirmation Email containing a unique tracking ID as soon as your order is dispatched.

You can monitor your package's journey directly through our website or the carrier's tracking portal.

4. Customs, Duties, and Import Taxes
For orders arriving in the U.S. and Canada, please be aware of the following:

Any customs duties or import taxes levied by your local government are the sole responsibility of the recipient.

kibtsd.us does not collect these fees upfront, and they are not included in the checkout price. We recommend contacting your local customs office for specific details.

5. Delivery Accuracy
To ensure a successful delivery, please verify that your shipping address is accurate and complete (including apartment or suite numbers) during checkout.

If you spot an error, please contact support@kibtsd.us immediately.

We cannot be held responsible for orders delivered to an incorrect address provided at the time of purchase.

6. Missing or Delayed Packages
If your package has not arrived within the expected 18-business-day window, or if the tracking shows "Delivered" but you cannot locate the item, please reach out to our support team within 7 days. We will work closely with the carrier to resolve the issue for you.

Contact Our Logistics Team
If you have any further questions regarding your shipment, we are here to assist you:

Official Website: kibtsd.us

Customer Support: support@kibtsd.us

Response Time: We typically respond to all inquiries within 24–48 hours.