Refund policy

At kibtsd.us, we stand behind the quality of our products. If you are not 100% satisfied with your purchase, we offer a straightforward return and exchange process for our customers in the United States and Canada.

1. 30-Day Risk-Free Returns
We accept returns and exchanges for both defective items and non-defective products (such as a change of mind or personal preference) under the following terms:

Timeframe: You must initiate your return request within 30 days of receiving your order.

Condition: Items must be in new, unused, and original condition.

Packaging: Please return the item in its original packaging with all original tags and accessories included.

2. Complimentary Return Shipping
To make your experience effortless, we provide the following:

Prepaid Label: A prepaid return shipping label is included inside your original package.

Zero Fees: Using our prepaid label is completely free. We do not charge for return shipping, and there are no restocking fees.

3. How to Process Your Return
Verify that your item meets the "New Condition" criteria.

Securely pack the item in its original box.

Affix the prepaid return label (found in your original shipment) to the outside of the package.

Drop the package off at your nearest authorized mail carrier location.

4. Alternative Return Address
If you have misplaced your prepaid label or require manual shipping, please contact us at support@kibtsd.us before sending the package. All manual returns should be directed to our logistics hub:

Recipient: kibtsd.us Returns Center

Tel: +86 17520613550

Email: support@kibtsd.us

Address: 49 West Street
Charleston South Carolina 29401  United States

City/Province: Jieyang City, Guangdong Province

Country: China

Postcode: 522000

Note: Please ensure your order number is clearly written on the package to ensure timely processing.

5. Fast Refunds
Once we receive and inspect your returned item, we will notify you of the status:

Refund Method: Approved refunds will be issued to your original payment method.

Processing Time: We guarantee that your refund will be processed within 7 days of our warehouse receiving the returned goods.

6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Provide your order number and clear photos of the product. we will prioritize a free replacement or a full refund for you.

7. Contact Us
For any further questions regarding our policy or the status of your return, please reach out to our support team:

Official Website: kibtsd.us

Support Email: support@kibtsd.us

Response Time: Within 24–48 hours.